French by construction

Legal notice

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Consumer mediation

In accordance with articles L. 611-1 and R. 612-1 et seq. of the French Consumer Code, if you have sent a written complaint to the publisher and have not obtained satisfaction or a reply within two months, you may submit your complaint free of charge to the consumer mediator, within one year of the initial complaint.

Mediator: MCP MEDIATION (Médiation de la Consommation & Patrimoine), online at: https://www.mcpmediation.org — or by post: 12 square Desnouettes, 75015 Paris.

For a cross-border dispute within the European Union, you may also contact the European Consumer Centre France: https://www.europe-consommateurs.eu/

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